Troubleshooting Guide: What to Do When Your Roborock Vacuum is Not Charging


The realm of household cleaning has advanced tremendously with the introduction of robot vacuum cleaners. Roborock, a leading brand in this industry, offers a range of intelligent robot vacuums that have gained widespread popularity for their exceptional cleaning efficiency and convenience. However, for these smart devices to function optimally, keeping them charged is absolutely crucial. This article expounds on various potential reasons why your Roborock may not be charging and, importantly, how to troubleshoot these issues. We'll cover the charging process, common causes of charging problems, steps to take for effective , when to seek professional help, preventive measures, and frequently asked questions.

Understanding the Roborock Charging Process

Roborock vacuum cleaners are built with a rechargeable battery that powers its functionality. They are designed to self-navigate back to their docking station to recharge when the battery levels run low. This is facilitated by an infrared signal that the vacuum uses to locate the charging station once it's within range. It's important to comprehend that not only must the vacuum have ample charge to function, but the charging base and the charging contact points also play a vital role in the process.

Common Reasons Why Your Roborock May Not be Charging

There can be several reasons why your Roborock vacuum might not take charge. Dirty charging contacts, a defective charging base, glitches, and battery problems rank amongst the most common causes. Dirt or debris accumulated on the charging contact points can interrupt the charging process. Similarly, issues with the charging base can prevent the vacuum from charging adequately. Occasionally, the problem might lay in the software. Like your smartphone or computer, your Roborock's firmware needs the latest updates to function correctly. Lastly, battery issues, although rarer, can be the culprit behind the charging problem.

How to Troubleshoot a Roborock Not Charging

Step-by-step cleaning of the charging contacts is the first point in troubleshooting. Regularly dust off the contact points on both the charging station and the vacuum using a dry microfiber cloth. Follow this by evaluating your charging base – check for any visible physical defects or damage. If you suspect a faulty base, replacing it may resolve the issue. Address software glitches by updating the Roborock's firmware. Lastly, if you notice your robot's battery no longer holds a charge as long as it used to, or the battery status indicator shows unusual signs, it may indicate battery issues. Consult the Roborock manual for battery testing methods, or contact the support team for assistance.

When to Seek Professional Help and Possible Repairs/Replacement Parts

If basic troubleshooting doesn't revive your robot, it might be time to consult professionals or consider /replacements. You can contact Roborock support for advice on the next course of action, and information on warranty coverage. In some instances, parts like the charging base, the battery, or in rare cases, the motherboard may need replacement.

Preventive Measures to Avoid Future Charging Issues

Protect your Roborock vacuum against charging issues by maintaining the condition of the charging station, prolonging the battery life, and scheduling regular firmware updates. Clean your base's charging contacts routinely, and ensure it sits on a flat and stable surface without clutter. To maximize battery life, avoid overcharging your vacuum and allow it to fully discharge once a month before recharging it. Keep the firmware up to date to ensure the charging process runs efficiently.


In conclusion, adequate Roborock vacuum maintenance can maximize its longevity and efficacy. Regular cleaning of the charging station, maintaining the battery, and ensuring the firmware is updated are key to preventing charging issues. Stay proactive in dealing with potential problems and seek professional help when necessary.

Frequently Asked Questions (FAQ)

How often should I clean the charging points on my Roborock vacuum?

Cleaning the charging points weekly or biweekly can help in maintaining an efficient charging process.

What signs might indicate a problem with the robot's battery?

Signs can include the battery not holding charge for as long as it used to, a battery status indicator showing abnormal fluctuations, or the vacuum failing to power up even after charging.

How can I check if my robot vacuum's firmware is up-to-date?

You can check and update your vacuum's firmware through the Mi Home or Roborock app on your smartphone.

What should I do if after all my attempts, the Roborock still does not charge?

Contact Roborock's customer service for expert advice or consider professional repair services.

What is the expected lifespan of a Roborock battery?

A typical Roborock battery is designed to last for about 2-3 years under normal use.

Are all Roborock charging bases interchangeable with different models?

Not all models are compatible with all charging bases. Check your vacuum's user manual or reach out to Roborock support for precise information.

How can I extend the longevity of my Roborock's battery?

Avoid overcharging, let the battery fully discharge once a month before recharging, and keep the unit and the charging contacts clean.

Does overcharging affect the Roborock's battery life?

Yes. Prolonged overcharging is not advisable as it can deteriorate the battery's lifespan over time.

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Tracy C.
Tracy C.

Hi! I'm Tracy and I am the owner of this little website. I build it as a resource center to troubleshoot common tech, hardware and software issues.

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