Troubleshooting Guide: What to Do When Your Ring Chime Stops Connecting


For modern homeowners, the Ring Chime has become the go-to gadget for monitoring their property. This intelligent doorbell is packed with features that allow homeowners to see, hear, and speak to anyone at their doorstep. However, as with any high-tech product, there may be moments when you encounter some issues — such as your Ring Chime not connecting.

Understanding the Ring Chime Device

Before we delve into connection issues, let's get an understanding of the Ring Chime and its functionality. The Ring Chime is a versatile tool, designed to amplify your Ring Doorbell or Ring security camera notifications. Whether it's a delivery man or an undesirable intruder, the Ring Chime ensures you're always aware when someone is at your door by emitting a sound similar to a doorbell.

An essential part of its functionality is its connectivity. The Ring Chime needs to be connected to a Wi-Fi network to seamlessly link with other Ring devices. Therefore, any issues with your Ring Chime's connectivity can disrupt its most crucial functions, such as receiving alerts or updating the device.

Common Reasons Why Your Ring Chime is not Connecting

Wi-Fi Connectivity Issues

One of the most common reasons for connection failures is issues with your Wi-Fi. Factors such as signal strength, router configuration, or even speed can obstruct the connection between your Ring Chime and other devices.


Outdated software can be another key culprit. Just like your smartphone, your Ring Chime needs to stay updated for optimal performance. Missing an update could potentially lead to connection issues.

Range of the Ring Device from the Chime

The physical distance between your Ring Chime and other Ring devices can also trigger connection problems. If your Ring Chime is out of range, it may struggle to maintain a stable connection and function correctly.

Ring Chime Outage or Malfunction

In rare situations, your Ring Chime may be experiencing an outage or malfunction, rendering it unable to establish a connection.

Solving the Issue: Your Ring Chime

Restarting the Ring Chime

A great first step to resolving your Ring Chime connectivity problem is a simple restart. Unplug the device from its power source, wait a few minutes, then plug it back in to reset it.

Checking Wi-Fi Signal Strength and Internet Speed

Ensure your Wi-Fi signal is strong and your internet speed is adequate. If your Wi-Fi signal is poor or the internet speed is too slow, your Ring Chime may not be able to establish or maintain a good connection.

Updating the Ring App and Device Software

Regularly update the Ring Chime app and device software to ensure they are functioning at their best. These updates often include crucial fixes and improvements that can resolve connectivity issues.

Physically Relocating the Chime Closer to the Ring Device

Consider relocating your Ring Chime closer to your Ring Doorbell or security camera. If these devices are too far apart, it could weaken or even break the connection.

Professional Support and Help

If the above troubleshooting steps do not resolve your Ring Chime connection issues, it may be time to call for professional support. Ring has a dedicated support team that can assist users with complex issues. Remember to check your warranty details as it typically covers certain types of and replacements.

Preventative Measures and User Tips

Ensure a smooth connection between your Ring devices by regularly updating your Ring Chime and optimizing your Wi-Fi strength for the device. Ensure the device is placed in an optimal location within your house to leverage the best possible connectivity.


Encountering connectivity problems with your Ring Chime can be stressful, but with the right troubleshooting steps and preventative measures, you can minimize these issues and enjoy a fully functioning, responsive device that keeps you aware of your home's surroundings.

Frequently Asked Questions (FAQs)

What is Ring Chime?

Ring Chime is a Wi-Fi enabled device that amplifies notifications from Ring Doorbells and cameras, sounding an alert when activity is detected.

Why is my Ring Chime not connecting to my Wi-Fi?

Possible reasons include weak Wi-Fi signal, outdated software, or the Ring Chime being out of range of other Ring devices.

How do I restart my Ring Chime?

Unplug the Ring Chime from its power source, wait for a few minutes, then plug it back in to power.

How can I improve my Wi-Fi signal for the Ring Chime?

Ensure your Wi-Fi router is optimally located, maintain a strong connection, and avoid too much interference from other devices.

When should I contact the Ring Support team?

If you've tried troubleshooting but still face connectivity issues, it's recommended to contact the Ring Support team.

How long is the warranty on my Ring Chime device?

Ring Chime generally comes with a one-year limited warranty, but this may vary depending on your region and where you made your purchase.

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Tracy C.
Tracy C.

Hi! I'm Tracy and I am the owner of this little website. I build it as a resource center to troubleshoot common tech, hardware and software issues.

My mission with is to make tech less intimidating and more approachable for all. With easy-to-understand content, troubleshooting guides an how-to articles, I am committed to demystifying intricate tech problems and providing simple, easy-to-follow solutions.

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