Troubleshooting Guide: What to Do When Your Peloton App on TV is Not Working


The Peloton app is a popular fitness application that offers thousands of live and on-demand workout classes. Many users prefer to use the app on their televisions for a full, immersive workout experience. However, as with most technology, there may come a time when the Peloton app on your refuses to cooperate, presenting a series of issues. In this article, we will explore a variety of common problems that users face with the Peloton app on TV and importantly, how to troubleshoot these issues.

Understanding How Peloton App Works on TV

The Peloton app functions on TVs with the help of compatible devices such as Roku, Apple TV, or Amazon Fire TV, which are used to stream the app content on the bigger screen. Browsing and selecting workouts, tracking metrics, and participating in classes are basics that the Peloton app offers on TV.

Several requirements need to be fulfilled to use the app on TV: Your TV should be a smart TV or compatible with devices, and you need a reliable connection. The Peloton app may not work due to several reasons, including outdated , internet issues, app-related bugs, or compatibility problems.

Common Issues and their potential Solutions

Various common problems may be encountered while using the Peloton app on a TV.

App doesn't open at all

This issue might arise due to outdated software or app bugs. To solve this, ensure your TV software, the Peloton app, and the streaming device software (if any) are up to date.

App opens but workouts don't start

This problem might occur due to slow or unstable internet connectivity. Check your internet speed and stability to ensure it meets the recommended requirements.

App opens but doesn't load

If your app is opening, but you can't stream videos, your device might not have enough storage space. Clearing the cache of the app and freeing up storage space on your TV or streaming device should improve video loading.

App crashes during workout

If the app is crashing mid-workout repeatedly, reinstalling the Peloton app should solve the problem most of the time.


If the basic troubleshooting steps failed to solve the problem, there are some more advanced methods to target the issues.

Ensuring compatibility with TV

Check the compatibility of your TV with the Peloton app. Although Peloton is compatible with a wide range of TVs and streaming devices, it's always good to verify it.

Checking Internet Connectivity

Slow or unstable internet can cause several issues with app performance, so verifying your connectivity is crucial. You could also try resetting your router.

Updating the Peloton App

Updates often come with fixes to common bugs. Ensuring your Peloton app is up-to-date may solve your issue.

Reinstalling the Peloton App

If all else fails, uninstalling and reinstalling the Peloton app might do the trick as it helps to clear any faulty data or settings.

Contacting Peloton Support

If you couldn't fix the issue yourself, it might be time to reach out to Peloton's customer support for further assistance.

Preventive Measures

Regular updates

To prevent future issues, ensure that you regularly update the Peloton app and the software of your TV or streaming device.

Proper Internet connectivity

A strong and stable internet connection is crucial for app performance, so ensure your connectivity is reliable at all times to prevent buffering or loading issues.


In conclusion, issues with the Peloton app on TV can be annoying and disruptive, especially when you're all geared up for a workout. This guide should provide the solutions to common issues, help in troubleshooting, and suggest preventive measures. It's always best to keep your software updated and ensure a good internet connection to get the best out of your Peloton experience.

Frequently Asked Questions

Why is the Peloton app not working on my Smart TV?

Peloton's app may not work on your smart TV due to a range of issues from outdated software, poor internet connection, to compatibility problems.

How can I fix a Peloton app that won't open on my TV?

Start with basic troubleshooting like checking for updates, followed by advanced steps like reinstalling the app, if necessary.

Why am I unable to start workouts on the Peloton app on my TV?

This could be due to issues with internet connectivity or app bugs. Check your connection and ensure the app is updated.

What should I do if my Peloton app continuously crashes during a workout?

If your app constantly crashes during workouts, you might want to consider reinstalling the app.

How can I prevent future issues with the Peloton app on my TV?

Regularly updating your software, ensuring a strong internet connection, and verifying compatibility can help prevent future problems.

Why is the video not loading on the Peloton app on my TV?

This might be a sign of insufficient storage space on your device. Clearing your cache and freeing up space could help.

Is the Peloton app compatible with all Smart TVs?

Though Peloton is compatible with many smart TVs, it's always best to verify the specific compatibility from the official website or user manual.

What should I check when I face problems with Peloton app on my TV?

Check for app updates, verify internet connectivity, and ensure your TV or streaming device software is updated.

How to contact Peloton support in case of unresolved app issues on TV?

If you can't resolve the issue, you can reach out to Peloton through the ‘Contact Us' page on their official website for further assistance.

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Tracy C.
Tracy C.

Hi! I'm Tracy and I am the owner of this little website. I build it as a resource center to troubleshoot common tech, hardware and software issues.

My mission with is to make tech less intimidating and more approachable for all. With easy-to-understand content, troubleshooting guides an how-to articles, I am committed to demystifying intricate tech problems and providing simple, easy-to-follow solutions.

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