Troubleshooting Guide: How to Fix Peacock Not Working on Samsung TV


Peacock , an on-demand platform owned by NBCUniversal, has steadily become an essential part of our cord-cutting repertoire. It provides users with a vast library of series, movies, live sports, and original shows. However, users may experience issues such as Peacock not working on their Samsung TVs. This guide will shed light on the common issues encountered and solutions to fix them.

Understanding the Compatibility of Peacock TV and Samsung TV

One of the first points of consideration is the compatibility of Peacock TV with your Samsung television model. Peacock TV supports select models of Samsung Smart TVs, specifically models from 2017 and onwards. The main reason for this is due to advancements in technology which come with these recent models, allowing for a seamless streaming experience.

Some older Samsung TV models may lack the necessary updates or built-in features to support Peacock TV. Users need to keep in mind that with evolving technology, software platforms may also update their requirements, making compatibility a growing concern.

Common Issues with Peacock TV on Samsung TVs

While Peacock TV offers a vast array of entertainment options, there are moments when users encounter issues. Some commonly reported problems include network and connectivity issues, app functionality problems, and or video issues.

A frequent complaint is the Peacock TV app not working as expected, or loading with difficulty on Samsung TVs. Users may face a black screen, the app crashing unexpectedly, or buffering during playbacks. In some cases, audio may play, but video remains frozen or vice versa.

Solutions to Common issues

Encountering problems with the Peacock TV app on your Samsung TV can be frustrating, but there are actionable steps you can take to resolve them.

1. Network and connectivity issues: Ensure your TV has a good and consistent network connection. Try disconnecting and then reconnecting your TV to the Wi-Fi.

2. App functionality problems: If your Peacock TV app is not functioning correctly, try clearing the cache, force stop, or uninstall and re-install the app.

3. Audio and video issues: Adjust the audio or video settings on your Samsung TV if you are facing issues with the sound or visual quality.

Maintaining the regularity of software updates is a crucial preventive measure. Make sure to keep both the Samsung TV software and the Peacock TV app up to date to avoid any potential issues with compatibility or functionality.

Additionally, periodically clearing the cache of the Peacock TV app can help prevent problems from arising, as it stops the app from becoming bogged down with temporary files.

Contacting Support

Whenever problems persist despite trying to troubleshoot, you should reach out to the customer care services of either Peacock TV or Samsung TV. Make sure to provide all the details about your problem, including any error messages, which can make it easier for the support team to assist you.


While obstacles exist with Peacock not working on Samsung TV, they can often be resolved through quick and easy processes. Users encountering issues should not hesitate to report them, thus contributing to improving the performance of the app.


What Samsung TV models are compatible with Peacock TV?

Peacock is supported on all Samsung Smart TVs that have models from 2017 and onwards.

How can I improve the streaming quality of Peacock TV on my Samsung?

Ensure a solid and steady Wi-Fi connection. Additionally, you can adjust the video quality settings depending on your preferences and speed.

What do I do if I can't even download the Peacock TV app on my Samsung TV?

Make sure that your Samsung TV is compatible and updated. Also, verify that Peacock TV is available in your region.

Are there any others ways to stream Peacock TV if it doesn't work on my Samsung TV?

Yes. Peacock TV can be streamed on various devices such as mobile phones, computers, and other streaming devices like Roku or Amazon Firestick.

Who should I contact if the problems persist?

Connect with customer support for either Samsung or Peacock TV depending on the issue you're facing.

Are all Peacock TV contents available for streaming on Samsung TV?

Yes, all content available on Peacock can be enjoyed on your Samsung TV as long as it supports the Peacock TV app.

How do I keep my Peacock TV app updated on my Samsung TV?

Keep auto-updates turned on for the on your Samsung TV or manually check for updates through the Peacock TV app settings.

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Tracy C.
Tracy C.

Hi! I'm Tracy and I am the owner of this little website. I build it as a resource center to troubleshoot common tech, hardware and software issues.

My mission with is to make tech less intimidating and more approachable for all. With easy-to-understand content, troubleshooting guides an how-to articles, I am committed to demystifying intricate tech problems and providing simple, easy-to-follow solutions.

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