Step-by-Step Guide: How to Fix Visual Voicemail on Your iPhone


Visual Voicemail is undeniably an essential feature for any iPhone user. It facilitates managing voicemail messages without actually listening to them. This functionality allows users to quickly view their messages, play or delete them in any order, all from their iPhones. However, just like any other technology, visual voicemail isn’t immune to glitches and disruptions. This article delves into the common issues tied to iPhone’s visual voicemail, their potential fixes, and ways to navigate these problems successfully.

Understanding Visual Voicemail on iPhone

Visual Voicemail on the iPhone revolutionizes traditional voicemail, making it more user-friendly. Instead of dialling a number to retrieve your messages, you can simply tap on the messages and play them. This not only saves your time but grants you the control to prioritize the voicemails you want to listen to. Your service provider plays a crucial role in delivering this service as it needs to support visual voicemail.

Common Problems with Visual Voicemail on iPhone

Despite its user-friendly interface and benefits, visual voicemail on the iPhone is not without hitches. Some users experience problems like “Visual Voicemail is currently unavailable” message or voicemail transcription that stops working. These issues can arise on any model of iPhone, from the older iPhone 6 and 7 to the latest iPhone 12 series.

Troubleshooting Visual Voicemail Issues: General Tips

Before diving into specific solutions, there are a few general troubleshooting tips that can resolve a vast majority of visual voicemail issues.

Restarting your iPhone

A simple restart often resolves software hiccups that prevent the visual voicemail service from functioning properly.

Checking for updates

Running an outdated iOS can cause several issues, including the malfunctioning of visual voicemail. Always ensure you’re on the latest version of iOS.

Ensuring voicemail is set up correctly

Ensure that your visual voicemail is set up correctly. You can confirm this from the Phone application on your iPhone.

Checking network connections

A stable internet connection is required for visual voicemail to work efficiently. Make sure your iPhone is connected to a reliable cellular network or WiFi.

How to Fix Visual Voicemail Not Working on iPhone

If you’re still experiencing glitches after attempting the general troubleshooting steps, try the following recommendations:

Reset the voicemail password

Sometimes, a simple reset of the voicemail password works to resolve the issues.

Set up visual voicemail on iPhone

If the problem persists, re-setup the visual voicemail. This includes setting a voicemail password and creating a custom greeting or using the default greeting.

Check cellular network or wifi

As mentioned earlier, good internet connectivity is critical for visual voicemail. Ensure that you’re connected to a stable network.

Fix voicemail transcription not working

If the voicemail transcription isn’t working, try to turn on/off the voicemail transcription service in settings.

Fix “Visual voicemail is currently unavailable” error

If you encounter this error message, try resetting the network settings.

How to Recover Lost Voicemails

If you inadvertently deleted a voicemail, fret not! There are ways to recover them. Here’s how:

Recover deleted voicemails

In the Voicemail tab, scroll all the way and tap ‘Deleted Messages.’ There, you can find the deleted voicemails and restore them by selecting ‘Undelete.’

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Using iCloud to get back erased messages

If your deleted voicemails are not in ‘Deleted Messages,’ they might be backed up on iCloud. Restoring your iPhone from an iCloud backup can help recover these messages.

Seeking Help from Your Carrier

When all else fails, it’s time to reach out to your carrier for assistance. Since your carrier provides the voicemail service, they can help troubleshoot and even reset your voicemail from their end.


Visual voicemail is a significantly beneficial feature of the iPhone and, when working correctly, it saves time and increases productivity. When the function runs into glitches, restarting your iPhone, checking for iOS updates, ensuring correct set up of visual voicemail, and inspecting your network connections can effectively overcome these issues. If problems persist, don’t hesitate to contact your carrier for support.

Frequently Asked Questions

Why might my visual voicemail function be unavailable?

This could be due to a range of factors, including software glitches, network issues, or incorrect setup of your visual voicemail.

How do I set up visual voicemail after getting a new iPhone?

You can set this up from the Phone application on your iPhone. Select ‘Voicemail’ and then follow the on-screen prompts.

What should I do if voicemail isn’t playing back my messages?

Try restarting your iPhone, ensure your software is updated, and check for network connectivity.

Why isn’t my voicemail transcription service working?

Apart from network issues, the transcription service might not work sometimes when the speaker’s voice is unclear or if the language isn’t supported.

Can deleted voicemails be recovered? What steps should be taken?

Yes, they can be recovered from the ‘Deleted Messages’ section under the voicemail tab or by restoring from iCloud backup if you have one.

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