Step-by-Step Guide: How to Cancel Your AT&T Internet Service Easily


Overview of AT&T Internet Service

AT&T internet service is one of the leading broadband providers in the United States, offering a slew of tailor-made packages that cater to a variety of users. Yet, despite the perks, there might be reasons why you’re considering to disconnect your AT&T internet service.

Reasons to Cancel AT&T Internet Service

Several situations might compel an individual to cancel their AT&T internet service. Perhaps you’re moving to an area not covered by AT&T, found a better deal with a different provider, or wasn’t satisfied with the service for any number of reasons. It’s an individual’s jurisdiction to choose which internet service best fits their needs.

Understanding AT&T’s Terms and Conditions

Conditions to Cancel Your AT&T Subscription

Before proceeding with cancellation, it’s vital to comprehend AT&T’s terms of service. While the company allows cancellation at any time, it recommends reading through your agreement to understand the conditions and potential penalties.

Potential Penalties for Early Termination

AT&T does impose an Early Termination Fee (ETF) for some of their contracts. The amount depends on the length of the contract and how much time remains on it. Review your contract carefully to avoid unexpected charges.

Before You Cancel Your AT&T Internet

Setting Up a New Internet Service

To avoid any service interruptions, it’s crucial to have a new internet provider lined up before cancelling your existing AT&T service. Check your options, compare plans, and initiate the new service before proceeding with AT&T’s cancellation.

Check Rented Equipment from AT&T

Remember that AT&T might have leased equipment like modems and routers to you. It’s important to return these devices after canceling the service, or you might incur additional fees.

How to Cancel AT&T Internet Online

Process to Cancel AT&T Online

AT&T allows customers to manage their services on the company’s website. To cancel online:

1. Reach AT&T’s official website
2. Login to your account
3. Navigate to “Manage My Plan” section
4. Look for the “Cancel service” option
5. Follow the prompts to finalize the cancellation

Tips for Navigating the Website

During the online cancelation process, make sure to keep your account details handy. Thoroughly review every stage to avoid potential missteps.

How to Cancel AT&T Internet Over the Phone

Prepare for Your Call

Before calling, make sure you have your account information, like your account number and the phone number associated with your account. Also, prepare your reasons for canceling as representatives may ask.

AT&T Phone Numbers and Business Hours

AT&T’s customer service line is available from 8 AM to 7 PM on weekdays and 8 AM to 5 PM on Saturdays. You can reach them at 1-800-288-2020.

Discuss With the Representative

Remain firm in your decision when discussing with the representative, as they are trained to retain customers and may offer enticing deals.

How to Cancel AT&T Internet in Person

Locate Nearby AT&T Stores

AT&T’s website provides a store locator tool. Just enter your zip code to find the nearest outlet.

What to Bring With You

Have your account details readily available when you visit in-person. Also, ensure you’ve brought any rented equipment for return.

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The Cancellation Process

The in-person cancellation is straightforward – explain to the representative that you’d like to cancel your service. They will guide you through the process and handle the return of your equipment.

What to Do After Canceling AT&T Internet

Final Bills and Refund Balances

After cancelation, watch for any final bills or refund balances from AT&T. This will help ensure all payments are up-to-date.

Returning Rented Equipment

Confirm that AT&T has received your returned equipment to avoid any unwarranted charges.

Service Cancellation Confirmation

Finally, confirm your service has indeed been cancelled. You should receive confirmation from AT&T – keep this for your records.


Canceling your AT&T internet service isn’t a hard task once you understand the steps. Although the company may try to retain you, it’s your choice to decide what is best for you. Always keep searching for the best internet service to suit your needs.

Frequently Asked Questions (FAQ)

What happens if I cancel AT&T Internet before the end of my contract?

You may face an Early Termination Fee (ETF), the amount of which depends on the details of your contract.

Can I return AT&T equipment in person?

Yes, you can return the equipment to any AT&T store near you.

How can I confirm that AT&T has received my returned equipment?

Receipt confirmation can be obtained from the AT&T store during an in-person return, or you can call customer service if the return was done through other methods.

Will I get a prorated refund if I cancel before the end of the billing cycle?

AT&T does not offer pro-rated refunds. You will have to pay for the service until the end of your billing cycle.

Can I cancel my AT&T Internet service online?

Yes, cancellation can be done on AT&T’s official website.

Will I still be able to use AT&T’s email service after I cancel my Internet?

AT&T generally allows access to email service even after discontinuing the internet service, but it’s best to confirm with the company.

How long after cancelation can I sign up for AT&T again with new customer promotions?

Re-enrollment terms vary, but some AT&T promotions require you to be away from the service for at least 30-60 days.

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