A Step-by-Step Guide on How to Cancel Your Xfinity Service


Are you considering canceling your Xfinity service but unsure how to proceed? Xfinity, owned by Comcast Corporation, is one of the leading providers of cable TV, high-speed internet, and phone services in the United States. However, you may find yourself wanting to cancel your services due to a move, dissatisfaction with the cost, or perhaps a shift to a competing provider. This comprehensive guide will walk you through the intricate process of canceling your Xfinity service.

Understanding Xfinity’s Cancellation Policy

The cancellation process with Xfinity can be a bit complex. The specifics of the cancellation policy can vary depending upon whether you are in a contract or you signed up for a no-term agreement.

Details about the Cancellation Policy

Conventional Xfinity subscriptions require a one or two-year contract. If you’re on a contract and you decide to cancel service before the contract expires, you may be subject to an early termination fee. However, if you opted for a no-contract service, you could cancel your service at any time without any penalties.

Early Termination Fees (if any)

If you’re in a contract and you cancel before the term is up, you’ll likely face an early termination fee. This fee usually decreases with each month of your contract term you complete.

Terms and Conditions of Canceling Your Service

It’s important to carefully review the terms and conditions of your service contract. Take note of any clauses about the early termination fee or final bills post-cancellation.

Avoiding Early Termination Fees

While it might seem impossible to avoid paying early termination fees, there are some strategies that might help minimize these costs.

Possible Ways to Avoid or Lessen Termination Fees

Checking the terms of your contract for any loopholes or considering switching to a lower-cost plan until the contract term ends are potential methods to reduce cancellation costs.

Understanding Contractual Obligations

Understanding the terms and conditions of your contract can save you from unexpected charges. Make sure to read all the details of your agreement.

Process of Cancelling Xfinity Service

There are several ways to cancel your Xfinity service. Please note that regardless of the method, you’ll likely need to speak with a company representative.

Steps to Cancelling Service Online

Though not directly available, there is an indirect way to initiate the cancellation process online by scheduling a call with an Xfinity representative.

Canceling Service via Phone Call

You can also terminate your service by contacting Xfinity customer service directly over the phone.

In-person Cancellation at Xfinity Stores

If you’re more comfortable with face-to-face interactions, you can visit an Xfinity store and request a cancellation.

Writing a Cancellation Letter

You can also send a cancellation letter. Make sure to include all necessary information like your account number, the reason for cancellation, and your contact details.

Key Points to Remember When Cancelling Xfinity Service

Before making the final decision, make sure you:

Confirm Early Termination Fees

Ask the representative about any outstanding balance or possible early termination fees that applies to your account.

Be Clear with the Cancellation Reason

Speaking clearly and decisively about the specific reasons why you wish to terminate your service can possibly help in the negotiation process.

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Keep Track of Cancellation Confirmation

After you’ve completed the cancellation process, make sure to keep a record of your cancellation confirmation number or email.

After Cancelling Xfinity Service

Post-cancellation, here are a few things to keep in mind:

What to Do with Xfinity Equipment

You will need to return any rented equipment to avoid extra charges.

Understanding Final Bills

Wait for the final bill, which should reflect any outstanding payments or refunds.

Exploring Alternatives to Xfinity Services

Look for other service providers that may better suit your needs and budget.


Canceling your Xfinity services may seem like a daunting task, but understanding the specifics of the cancellation process will smoothen it out. Always read and understand the terms and conditions before proceeding with the cancellation to avoid any hiccups or hidden fees.

Frequently Asked Questions (FAQs)

Can I Cancel Xfinity Service Online?

Cancellation cannot be directly made online. However, you can schedule a call with a representative online to initiate cancellation.

How Can I Return Xfinity Equipment after Cancellation?

You can return the equipment at any local Xfinity store, or you can schedule for a pickup at your place.

What Happens if I Cancel My Xfinity Service Before the End of My Contract?

If you cancel prior to the end of your contract, you may be subject to an early termination fee.

Do I Need to Pay an Early Termination Fee When I Cancel My Xfinity Service?

Yes, if you are under a contract and you cancel before it ends, you could incur an early termination fee.

Can I Hold or Suspend Xfinity Service Instead of Cancelling?

Yes, Xfinity offers options for pausing or suspending services.

How Long Does It Take to Get a Final Bill from Xfinity after Cancellation?

It typically takes about 45 days to receive your final bill after cancelling.

What are the Alternatives to Xfinity Services?

There are multiple providers in the market offering services similar to Xfinity like AT&T, Verizon, and more. Opt for one that suits your service and budget needs.

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